Suzanne Calling

The other day, we got a letter in the mail that the Kirby people had decided to cancel Jane's contract for the purchase of that 1299.00 vacuum. If you look at that contract , however, Jane paid a 99.93 deposit for a vacuum she no longer owns. I called them today and asked if the money was coming back. The answer? No. What was interesting was the information that manager from Pivitol, Inc. shared with me. "We're out of the three day cancellation window and I've already lost 698 dollars on this sale, so no, the money's not coming back." Did you see that amount? Six HUNDRED ninety eight dollars? Yeah, they paid that much commission to the salesperson. If you add that to the hundred that was already paid as a deposit, that's $797.00 paid out in commission. This means the net cost of a Kirby Vacuum cleaner is only five hundred dollars. The same amount of money I told Jane I was willing to pay for a Dyson. So, if you're thinking about getting a Ki...

On Friday, I will be driving over to Sarasota and returning the @#$%@$@%@$ Kirby. I explained to the company manager that Jane is incapable of standing and doing her dishes, do you honestly think she's going to be able to push a vacuum? She asked if it was obvious that Jane might have clouded judgment to the average person. I said to our lawyer, yes, but the average person, not so much. I would think that the fact that the woman used a walker to get to the front door and is tethered to an oxygen machine wouldn't really be able to use their product might cause them to think twice about selling the product to Jane or any other disabled individual. I mentioned that Jane's DPoA is sitting at the lawyer's office, ready to go, that we felt that it could wait until she was in assisted living to activate- but I could change my mind and do it now. After a few minutes on the phone, she said she would call Jane to verify what I had told her. She did, asking Jane why she pur...

Extremely hot under the collar. I swear, it's like the salespeople see an easy mark from miles away. On October 13th, someone felt the need to buy a Kirby vacuum cleaner. A very EXPENSIVE Kirby vacuum cleaner. Why? I do not know. We cook meals for her, because she really isn't up for the standing at the stove. Heck, she's not even able to clean up after the things she does prepare, so pushing a vacuum around while lugging around oxygen lines? That is so not happening. The salesperson got their hooks in good. They went on and on about how it's so good for picking up cat hair (Game Teen and I are allergic, and current plans are tentative that we will move into their house after our lease is up, but I was fully expecting to rent an industrial shampooer to do both houses before that happened) When I said I Dyson Animal could do the same thing for a quarter the price, she was crestfallen. I'd pointed out what a bad idea it was and that wasn't cool. Unfortuna...