Suzanne Calling

In twenty five years of customer service and management roles, I think I would be embarrassed if this is what my upper level management expected me to say in the face of a major customer service issue... So, the story: Last year, I bought a copy of Adobe CS5 Design Premium. It was installed on Lazarus. Yes, the machine that has a replacement hard drive. Stupid me, I've misplaced the discs. Mea culpa, I take full blame for that one, but knowing that Adobe now has CS6 out and will not allow for downloads or purchase (at a nominal fee) of replacement discs that are registered on their website, I bought another Creative Suite product. Here's where the fun begins. I bought a copy of CS5.5 Web Premium at the campus computer store last Tuesday. Saturday evening, I went to install it. Now, the way you activate a student copy is to first enter a 'coupon code', then you get to a registration screen to enter your information. I clicked 'submit' to enter the code, w...

Many years ago, long before I began dating my husband, I dubbed him "Mr. Incompatible". The reason? While all of our friends were buying PCs, he bought a Mac LC ii. When most of our friends bought VHS camcorders, he went with an 8mm. You know, his stuff didn't work with anyone else's. Well, since I've upgraded to an iMac, I am now Ms. Incompatible. Let me share the issues: 1. Lion does not recognize my serial number for my copy of Final Cut Express. For a few weeks, I was wondering if I was typing the number wrong, only to find a little blurb in C Net that says "Noooo, there's a glitch in Lion that does not recognize Version 4.0 serial numbers. Of course, the product is no longer supported, so I can't upgrade and fix the issue. Thankfully, I was able to jump to Ed's MBP to create that video for class. 2. Lion's version of Adobe Acrobat (or Flash, not sure which is conflicting) is NEWER than the version in my brand spanking new,...